Privacy Policy

Heartland Homes Project Pty Ltd  |  ACN 681 900 523  |  Last updated: July 2026

1. Who We Are

Heartland Homes Project Pty Ltd (ACN 681 900 523) operates the Heartland Homes Project trade promotion platform. We are committed to protecting the personal information of our members, promotion entrants, and website visitors in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Questions about this policy? Contact us:

2. What Personal Information We Collect

We collect personal information that is necessary to operate our platform and conduct our trade promotion draws. This may include:

• Full name
• Residential address
• Email address
• Phone number
• Date of birth — to verify eligibility (18+ requirement)
• Payment information — processed securely through our payment provider; we do not store card details
• Membership tier and entry history
• Any information you voluntarily provide when contacting us

We only collect information that is reasonably necessary for our functions. We do not collect sensitive information such as health, financial, or government identifier information unless legally required.

3. How We Collect Your Information

We collect personal information directly from you when you:

• Create a member account or purchase an access package
• Enter a draw by postal entry
• Contact us by email, phone, or through our website
• Subscribe to our mailing list

We do not collect personal information from third parties without your knowledge unless required by law.

4. Why We Collect Your Information

We collect and use your personal information to:

• Process your membership or access package purchase
• Issue and manage your draw entries
• Verify your eligibility to enter and win
• Contact you if you are selected as a draw winner
• Publish your name as a draw winner (with your consent)
• Send you updates about current and upcoming draws (with your consent)
• Send you information about platform partner offers and discounts (with your consent)
• Comply with our legal obligations under the Community Gaming Act 2018 (NSW) and related legislation
• Respond to your enquiries

We will not use your personal information for any purpose unrelated to the above without your consent.

5. Marketing Communications

If you have consented to receive marketing communications, we may contact you by email or SMS with updates about draws, platform news, and partner offers.

You can opt out of marketing communications at any time by clicking the unsubscribe link in any email we send, or by contacting us at info@heartlandhomesproject.com. Opting out of marketing does not affect our ability to contact you about your membership or a draw you have entered.

6. Who We Share Your Information With

We do not sell, rent, or trade your personal information to third parties.

We may share your personal information with:

• NSW Fair Trading — as required by the Community Gaming Act 2018 (NSW) for trade promotion compliance
• Our payment processor — to securely process your purchase (they are bound by their own privacy obligations)
• Prize delivery providers — to arrange delivery of a prize to a winner
• Rehome Roots — solely to confirm charitable donation amounts; no personal member data is shared
• Legal or regulatory authorities — if required by law

All third parties we share information with are required to handle it in accordance with Australian privacy law.

7. How We Store and Protect Your Information

Your personal information is stored securely on our platform. We take reasonable steps to protect it from misuse, loss, unauthorised access, modification, or disclosure.

We retain your personal information for as long as your membership is active, and for a reasonable period afterwards as required for legal and compliance purposes. When information is no longer needed, we take reasonable steps to destroy or de-identify it.

8. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you, and to ask us to correct it if it is inaccurate, out of date, or incomplete.

To make a request, contact us at info@heartlandhomesproject.com. We will respond within 30 days. In most cases we will provide access free of charge. If we are unable to grant access, we will explain why in writing.

9. Complaints

If you believe we have handled your personal information in a way that breaches the Australian Privacy Principles, contact us at info@heartlandhomesproject.com.

We will acknowledge your complaint within 5 business days and respond in full within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992

10. Changes to This Policy

We may update this privacy policy from time to time. When we do, we will update the date at the top of this document and publish the updated policy on our website. Continued use of our platform following any update constitutes your acceptance of the revised policy.